Page 6 - Eurogiro News May2011_web version

6 Eurogiro News

The audience listened with awe and compassion when Hiromitsu Nishida from Japan Post Bank spoke about the impact on his organisation of the Great East Japan Earthquake on 11 March 2011. More than 100 post offces had been hit, while the central production units had been untouched. Although Japan Post Bank had been spared cuts to its power supply for production, it had been affected extensively by staff not being able to get to work due to cuts in public transportation. Read the article in this magazine

Cross-cultural dialogue dominated the scene from the outset of the community meeting. As usual in Eurogiro, the bilateral talks were very popular. Here Majid Yahyaoui, La Poste Tunisienne with Armand Awata and Palakiyem Assih from Societe des Postes du Togo

“If I had asked what people wanted, I would have built a faster horse”. Carsten Beck, from Copenhagen Institute for Futures Studies, quoted Henry Ford to remind the audience that when creating client services, each had to look behind the stated wish to develop a unique offer-ing. Among important trends to take into account were the emergence of a young and growing population which embraced technology and virtual connections and the importance of maintaining trust-worthy dialogue. In this respect, he saw a community like Eurogiro as a valuable

instrument